Terms and conditions

General rental terms

The following general rental terms apply to the rental

1. Defenition and general priciples
2. Prerequisites: What do you need in order to rent a wireless device?
3. The device: Condition, use, breakdown assistance and maintenace/mechanical problems
4. Rental period

Defenition and general priciples

“You” are the customer who signed the rental agreement and who is entitled to use the wireless devices & accessories.

“Trawire” is the owner of the equipment.

“Device” is the iPad or Wireless Modem rented to you for the agreed duration of the rental period as pr. agreement and will include all parts and accessories fitted to it at the commencement of the rental.

“No return or damage” is the no return or damage occurring to the device (including accessories, screen, ports, battery, SIM card, charger, cover).

Prerequisites: What do you need in order to rent a wireless device?

You must hold and produce a valid Identity card or valid passport where the rental takes place. This ID document must be written in English language or with explanations in English.

About rental the deposit. The authorized credit card provided must have available credit limit, as minimum an equal amount at the market value (at the country of rental) of the rented device at the time of the event rental deposit.

Please note that Trawire accepts major credit cards, it’s advisable to verify in advance the acceptance of a given card. Credit cards are accepted to the limits authorised by the credit card company.

The device: Condition, use, breakdown assistance and maintenace/mechanical problems

3.1 Condition of the devices.

A description of the condition of the device will be given to you at the same time as the rental agreement.

Before leaving the rental location, you are required to check the condition of the device. Where an apparent defect is found which is not already listed in the document, you must immediately inform the Trawire employee in the place where the device is collected,  in order to proceed with a joint-examination of the device. All markings or damages must be recorded either in writing or in a drawing before the rental commences.

In the case of any damage, scratches or other, the amendments must be made to the document and duly countersigned by both parties.

If the amended document is not countersigned by both parties, the condition of the device will be as set out in the document given to you with the rental agreement and it will be considered that you received the device in proper working condition.

You will return the device in the same condition as it was provided at the start of the rental. You are responsible for any repair or refurbishment costs and these will be added to the cost of the rental.

3.2 Use of the device

The device must not be used by anyone other than you and your family.

You must take care of the device, keep it in good and condition. Trawire requires refunds for any costs or repairs Trawire might incur from the clients, in case of damages or faults.

The device can be provided to you with a required setup (as described in a list on www.trawire.com). You must return the the device with the same setup/software. Any other software or cost is not included in the rental agreement.

rawire strongly recommends that you carefully read this information available at the web page www.trawire.com.

In particular, you must not use the device under any of the following conditions or for any of the following purposes:
– In water or in very damp circumstances,
– Close to inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances,
– Carry anything which, because of its smell or condition, harms the device or causes Trawire to lose time or money before it can rent the device out again,
– Connect any accessory (subject to prior authorisation by Trawire), unless supplied by Trawire,
– re-rent to or use by other persons,
– conduct illegal activities or cause damage to equipment, personnel, loss of software or violate the SAFETY of any software or brand.
–  Intentionally commit any offence.

You will be liable for any offence committed during the rental period which relates in any way to your use of the device, as if you were the owner. Upon the request of the Police or any official body, Trawire may have to transfer your personal data. Such transfer will be done in accordance with the data protection Laws of Iceland.

3.3 Maintenance Problems

When the rental starts, the device will be fit for normal use. If it is not, or if it unfit for normal use during the rental because of any problem or accident, you must inform a Trawire by telephone the contact number on the rental agreement. In such a case, Trawire will have the following choices:

1. Replacing the device
2. Cancelling the rental agreement.

Trawire is not liable to pay any maintenance or purchase of accessories associated with the equipment during the rental period. Trawire only, is authorized to purchase accessories associated with the rented equipment.

Fees and expenses of any repair undertaken by you will not be reimbursed to you.

You must inform Trawire, of all accidents, damage, problem or malfunction of the device, even those which may already have been repaired, when you return the device. You will remain liable for any damages to Trawire.

Neither Trawire nor its directors, officers or employees will be liable to you for any loss or damage (including but not limited to loss of profit or earnings…) nor, to the extent permitted by the Law, for indirect consequential damages whether your action is based on contract or in tort.

3.4 Breakdown Assistance

For the length of the rental, as agreed with Trawire, you have the benefit of a phone Assistance Service. If required, this service can be contacted by calling the telephone number on the rental agreement.

Rental period

4.1  Principle and Calculation

You undertake to return the device to Trawire at the agreed return location, on the date and at the time indicated on the rental agreement.

The rental duration is calculated on the basis of  individual periods of 24 hours, starting from the time the device is made available. However, a 30 minute grace period is applied at the end of the rental before the start of a new 24-Hour period.

In case of you return the device to any other Trawire rental location than the agreed location you need  have explicit approval from Trawire to that effect or repatriation costs will be charged to you.

4.2  Extension of the Original Duration of the Rental 

Should you wish to keep the device for a period longer than that originally set out in the rental agreement, you must use given link in activation process and go online to extend the duration of the rental agreement.

4.3 Delivery and Collection Terms

You must check at the time of reservation.

When you return the device, or leave the device for Trawire to collect (only, if Trawire has accepted arrangements to that effect),  Trawire must be informed of the details: the date, time of return and place. When returning the device, in a manner undisclosed in the rental agreement, you might be subject to additional fees and/or conditions from Trawire.

Should Trawire request the rented device be returned to Trawire, you must do so immediately. Subsequent charges will apply, should disputes not be resolved.

4.4 End of Rental

The end of the rental is defined by the return of the device at the agreed Trawire location. This must be done to mailbox  or an authorised employee approved in your rental agreement.

The device must be returned with all accessories rented. Should that not be the case,  you will be invoiced for the replacement of these items.  Trawire strongly recommends that you carefully read information available at the web page www.trawire.com

Under no circumstances will Trawire accept any liability for articles that may have been left with the device at the end of the rental.

IMPORTANT NOTE:
Outside the normal opening hours, device returned to the reception desk of a hotel does not constitute the end of the rental. You remain liable for any damages until a Trawire employee takes possession of the device and makes sure the device is in the same condition as when rented.

4.4.1  In the event of confiscation, theft or accident/damage

In the event of measures by third parties, including attachment, confiscation or impounding of the device, you must immediately inform Trawire in writing. Trawire will be entitled to take all measures which it deems necessary to protect its rights. You will be liable for all damage, cost and/or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss…) to the device unless it is demonstrated that Trawire is directly responsible for such confiscation or impounding of the device.

Furthermore, the rental agreement may be automatically terminated as soon as Trawire is informed of such action by the official authorities or by you directly.
Any use of the device which may be detrimental to Trawire will entitle Trawire to automatically terminate the rental agreement with immediate effect. You will then return the device immediately as soon as Trawire so requests.

In the event of theft of the device, the rental agreement will be terminated as soon as Trawire has received a copy of the theft declaration made by you to the police authorities. In this case you are liable for the full amount of the device’s worth.

In the event of an accident, the rental agreement will be terminated as soon as Trawire has received a copy of the accident report completed by you and, where applicable, the third party. If Trawire provides a new device, the rental agreement will be amended accordingly. In this case you are liable to pay the insurance deposit withdrawal on the start of rental .

Furthermore Trawire denounces responsibility for loss, theft, robbery or damage of whatever nature relating to objects and/or utensils transported or which are with the device including, in particular, software and/or goods.